Return, Exchange & Refund Policy
Last Updated: August 2026
At White Riche, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Exchange Eligibility
We only provide exchanges in the following cases:
- Wrong product delivered
- Defective or damaged product received
Mandatory Video Requirement
A 360-degree parcel opening video is mandatory for any exchange request.
Please ensure:
- The video starts before opening the package.
- The shipping label is clearly visible.
- The entire unboxing process is recorded without cuts or edits.
Without a valid parcel opening video, exchange requests will not be accepted.
Exchange Request Timeline
Customers must report any defective or incorrect product within 48 hours of delivery.
No Refund Policy
- We do not provide refunds under any circumstances.
- All approved claims will be processed as an exchange only.
Non-Eligible Cases
Exchange requests will not be accepted for:
- Change of mind
- Incorrect size selection by customer
- Normal wear and tear
- Products damaged due to misuse
Exchange Process
Once the product is received and inspected by our team, an exchange product will be dispatched if the claim is approved.
Contact Information
White Riche
Surat, Gujarat, India
Phone: +91 90990 96085